Customer Service Representative
As a Customer Service Representative, you are the central point of contact for managing shipments in an international environment. You play a crucial role in ensuring smooth and efficient order handling and act as the link between customers, logistics partners, and internal departments. Your base of operations is Oostrum, near Venray, where you can fully leverage your communication skills.
A typical workday starts with updating the CRM system. You check the status of ongoing shipments, identify any discrepancies, and proactively resolve them. You maintain daily contact with customers via email and Zoom, ensuring all parties are well-informed about the progress of the process. Additionally, you analyze logistics processes and actively contribute to improvements to increase efficiency.
During your workweek, Monday through Friday, you can start flexibly between 07:30 and 09:00 and finish your workday between 16:00 and 17:30.
Your key responsibilities:
- Take ownership of cases and independently resolve issues and exceptions successfully.
- Monitor the entire order process, from order release to delivery to the customer.
- Take corrective actions in case of issues or claims.
- Handle and register complaints, returns, cost authorizations, and claims.
- Prepare and maintain status reports.
- Initiate and support process improvements within the department.
- Build and maintain strong relationships with customers, logistics partners, and internal teams.
- MBO+ or HBO degree, preferably in a relevant field
- Experience in a (international) customer-focused environment is a plus
- Knowledge and/or experience with various international transport modalities, such as parcel shipping, road transport (LTL/FTL), air and sea freight
- Strong analytical and problem-solving skills
- Proactive, service-oriented attitude with a hands-on mentality
- Basic knowledge of Excel
- Excellent communication skills in English; proficiency in Dutch is a plus
- Full-time availability
- Team player with a positive and flexible mindset.
You’ll be working at a growing international logistics company based in Oostrum. This company offers plenty of opportunities for personal and professional development and is conveniently located near the A73. It invests in its employees and provides an inspiring work environment where innovation and collaboration are key.
- A gross monthly salary between €2,500 and €3,400, depending on experience
- 25 vacation days and 7 additional ADV (reduction of working hours) days
- 8.33% holiday allowance
- Travel allowance of €0.21 per kilometer
- A solid pension plan via StiPP
- Free parking available on-site
- Employment through Olympia on a temporary contract
Contactgegevens
Bedrijfsnaam: Olympia
Contactpersoon: Laura Verhagen-Lamers
Adres: Peperstraat 8
Postcode/plaats: 5911 HA Venlo
Telefoon: 077 351 29 99
Email: l.verhagenlamers@werk.olympia.nl