Senior operations manager

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Day rate TBD

We are looking for a Senior Operations Manager to join on a contract basis and take the lead in driving operational efficiency and process improvement across a high-volume workforce solutions business in the Netherlands. This is a hands-on, senior-level role where you will be responsible for ensuring onboarding, compliance, contracts, systems, and workforce management processes are fit for purpose and commercially sustainable.

• Conduct a deep dive into current operational processes, contracts, and compliance frameworks.
• Identify bottlenecks, inefficiencies, and risks across onboarding, timesheets, approvals, and client requirements.
• Redesign processes to create leaner, more scalable structures – including potential automation, offshoring, and streamlined client agreements.
• Ensure all processes align with contractual obligations while reducing unnecessary administrative burden.
• Work closely with local leadership, HR, finance, and commercial stakeholders to embed changes.
• Provide day-to-day senior leadership for the Dutch operation, ensuring credibility and trust with local teams and clients.

• Dutch national / fluent Dutch speaker
• Strong background in operations and process management, ideally 7+ years.
• Experience in recruitment, staffing, or other high-volume, low-margin service industries is a strong plus.
• Proven ability to interpret and manage complex contractual frameworks.
• Hands-on leader who thrives in environments where change and transformation are needed.
• Recently from a corporate or large-scale environment, comfortable with systems and compliance-heavy processes.

• Contract role (not permanent).
• Duration: ~3 months initial, with flexibility, aiming for completion by Feb 2026 (next FY).
• Location: 15 mins from Utrecht City Centre

This role offers the opportunity to make a significant impact by reshaping the operating model of a Dutch workforce solutions business, ensuring it is lean, compliant, and profitable going into the next financial year. If you are a pragmatic, Dutch-speaking operations leader ready to take ownership of this transformation, we’d like to hear from you.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Project Management and Strategy/Planning
• Industries: Staffing and Recruiting

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Note: This description retains the original information while improving structure and accessibility. The closing lines about additional locations are omitted to maintain focus on the current role.