Head of payment risk and operations

Head of Payment Risk and Operations at WeTravel. You will join the company at a pivotal moment as WeTravel scales from a SaaS company to a payment/fintech company, working closely with KYC/KYB and Payment Operations teams and coordinating with PSPs to ensure secure and compliant pay-in to payout processes.

WeTravel processes payments from travelers on behalf of multi-day travel businesses, acting as the merchant of record and shielding user funds from bad actors while ensuring smooth funds movement.

• Develop a payment risk management strategy.
• Manage the daily operations of the KYC/KYB and Payment Operations teams, and possibly a new Risk/Compliance team based on strategy.
• Monitor red flags of possible fraud/scam/account takeover and escalate with relevant stakeholders.
• Coordinate case management and communication of fraud incidents.
• Help the Payment Operations team coordinate with PSPs to resolve operational payment issues (e.g., fund transfers, compliance documentation).
• Review accounts with negative balances due to chargebacks and work with the team to recover funds.
• Build dashboards to evaluate risk scores of clients and transactions with BI/Engineering support.
• Update the list of Prohibited Businesses based on PSP requirements and directions from leadership.
• Review KYC/KYB SOP for new segments under consideration by the sales team.
• Provide compliance documents to PSPs in collaboration with the COO.
• Manage the filing process of 1099K forms for applicable clients annually.

• Own and build the Payment Risks and Operations organization.
• Develop and implement a payment risk management strategy.
• Manage daily operations of KYC/KYB and Payment Operations teams and potential new risk/compliance teams.
• Monitor red flags of fraud and escalate appropriately.
• Coordinate with PSPs to resolve operational payment issues.
• Review cases of negative balances and coordinate fund recovery.
• Create dashboards to monitor risk scores and trends.
• Maintain updated compliance documentation for PSPs and internal teams.
• Collaborate with Product/Engineering and leadership to maintain payment security.

• 10+ years of experience in payment risks/operations or fraud management.
• Experience working with PSPs or closely with them; strong payment industry knowledge.
• Experience with US and non-US markets; most payments originate from the US.
• Owner mentality; strong leadership and commitment to preventing fraud.
• Effective team leadership and communication; will lead >10 people and collaborate with C-suite.
• Knowledge of the travel industry is a plus but not required.

• You are not comfortable creating structures and frameworks to resolve ambiguity.
• You are not available to support your team when urgently needed (case escalations, etc.).

• Competitive salary
• Generous Time to Recharge policy – unlimited PTO
• Remote work up to 4 weeks per year
• 2-week cross-functional onboarding
• Annual team off-site
• Cycle-to-work scheme or commuting reimbursement
• Tuesday team lunches and after-work social events
• Beautiful office in central Amsterdam with rooftop garden
• Extensive paid family leave
• Three paid volunteer days per year
• Cutting-edge equipment and tools
• International, travel-loving team culture

Equal Opportunities WeTravel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, experiences, and perspectives. If you’re excited about this opportunity and believe you’re a good fit, we encourage you to apply and join us in transforming the travel industry!