Renfro Brands is the leading US sock and legwear designer, manufacturer and marketer. With an extensive variety of licensed brands and own labels from fashion to work and athletics to health, we’ve got every foot covered.
Our European business has grown exponentially over the past few years. We are pleased to be able to add a new team member, to help expand our resources and bring our joined efforts to the next level. The global company is working towards exciting plans, with the addition of new product categories, brands and extended sales opportunities. This is an exciting time to join our team!
At Renfro Europe, we value our customers and business partners. We act in a small yet dedicated regional team. Working closely with our US parent company, and within the guidelines of the current brand portfolio we support in the European region; New Balance, Dr.Scholl’s, Superga, Hot Sox and K.Bell socks.
We need Financial Support, helping to ensure smooth accounting operations and assisting our Finance Director in all day-to-day bookkeeping activities and his regular reporting to internal and external stakeholders. This is a split role which includes daily Customer Services Support activities.
Our success depends on people, efficiency and processes. The Finance Admin / Customer Services employee is a supportive force in each of these areas, and we’re currently seeking someone stellar to take the reins. The ideal candidate for the role is a flexible problem-solver who has superb communication skills and a detail-oriented mindset. This person should have experience thriving in a financial/CS administrative and independent role. Effective multitasking and a unique ability to handle the unexpected are essential qualifications for the position.
We are looking for a skilled person, a quick learner who can think on their feet and resolve any issues with a customer-first business mentality, someone who will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. And most-importantly, someone who has an open-mind and is a fun person to have at our office space near Schiphol. We are seeking support for a minimum of 32-hours per week.
Objectives of this role:
FINANCIAL / CUSTOMER SERVICES
Executing and maintaining various day-to-day accounting administration tasks. While supporting the financial flow and reporting structure of the EU business unit. Responding quickly, professionally, and accurately to financial, customer and logistic inquiries regarding accounting / bookkeeping, order status, deliveries, invoices etc.
Engaging with customers and partners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
Responsibilities:
FINANCIAL
· Ensure accurate and timely recording and reconcilliation of financial transactions
· Prepare and execute payment files and orders, plus VAT returns
· Support preparation of financial statements
· Help creating periodic and ad-hoc reports to provide insights into company performance
· Conduct day-to-day accounting
· Chase accounts receivable
CUSTOMER SERVICES
· Process and follow-up on customer orders and inquiries
· Collaborate daily with our internal sales group, distributors and logistics partners to drive constant improvement on ordering procedures and customer support
· Work with our external logistic partners in NL and UK, including handling of all order processing and priority setting
· Drive a seamless customer and partner experience that creates positive sentiment for our brands and services
· Provide expert answers to questions about products, pricing, processes and availability
· Proactively take steps to enhance the customer experience and escalate complex issues to the appropriate team member to ensure rapid support
· Prepare and send invoices, maintain client databases and track account updates
· Monitor and update spreadsheets used by accounting, production, sales and marketing
Required skills and qualifications:
· Successful experience in an international and dynamic environment
· Experience in a financial/accounting and customer-facing role, preferably handling business administration and customer service/support
· Excellent knowledge of Excel
· Acumen in Office and ideally in Microsoft Dynamics365/Navision+
· Strong communication skills, including active listening
· Attention to detail and being highly organized
· High level of personal integrity and discretion
· Ability to multitask, problem-solve and prioritize
· Ability to work individually and as a team member
· Ability to communicate verbally and in writing in more than one language (English and Dutch are mandatory, additional languages are considered a plus)
Preferred skills and qualifications:
· Familiarity with accounting software is extremely useful
· Manage customer conversations across all our channels (via phone, mail and sales team)
· Share relevant customer feedback to help us improve our offerings
· Ability to collaborate across internal and external departments and teams
· Friendly and empathetic