Project and process manager - banking (temp)

Our client, a leading international bank, is seeking a skilled Project & Process Manager to drive and deliver key regulatory and IT change initiatives across the Wholesale Banking Region Europe, Africa & Asia.

The Business Change team at this bank embraces transformation as a constant, striving to make processes simpler, more efficient, and more effective every day. They focus on delivering projects not just on time and within budget but also with measurable impact on performance and harmonization across the organization.

As Project & Process Manager, you will lead a significant Service Delivery Management project within the wholesale division. You’ll be responsible for defining a clear project roadmap with measurable deliverables and overseeing its implementation to ensure results.

The role calls for someone who thrives in a complex, international environment—aligning stakeholders with diverse interests, navigating challenges, and ensuring that new processes are embedded successfully.

Key Responsibilities

• Define the scope of the service delivery management project, align key stakeholders, and address challenges throughout the project lifecycle.
• Deliver clear, fact-based progress updates and insights to support management decision-making and maintain transparency.
• Lead the implementation phase, ensuring deadlines are met, quality standards are achieved, and a smooth transition to business-as-usual is secured.

Must haves:

• Proven experience in Service Delivery Management (SLR) – essential.
• Academic working and thinking level (WO).
• 5–7 years’ experience leading and delivering projects, ideally within wholesale banking.
• Solid knowledge of Lean (Green Belt), Agile, and Prince2 methodologies.
• Strong analytical and communication skills; able to convey complex information clearly – excellent PowerPoint skills are required.
• Fluent in English, both spoken and written.

This is a temporary position for 36 hours per week, based near Utrecht, running until 31 August 2026. The role offers a hybrid working arrangement, allowing a combination of working from home and in the office. The salary range is €6,000 to €7,500 per month, based on a 36-hour workweek.

How we'll proceed. Within four working days, we will let you know if you qualify for this position. We will schedule an introductory interview, either digitally or in-person. During this interview, we will inform you as fully as possible about the vacancy, the company and the rest of the procedure. After consulting with you, we will introduce you to our client and then continue to guide you through the application process. The Independent Recruiters Group has a large team of specialized recruiters. Each recruiter has a strong focus on their own area of expertise, which makes them the ideal sparring partner for both the candidate and the client.