Dutch speaking frontline support representative

Patrique Mercier Recruitment FR is pleased to announce a new opening for a Dutch Speaking Frontline Support Representative. This role is designed for individuals who thrive on providing outstanding customer support to Dutch-speaking clients. Join our dynamic team and contribute to delivering exceptional service in a collaborative environment.

• Provide high-quality frontline support to Dutch-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to products, services, and account issues.
• Efficiently troubleshoot and resolve customer complaints to enhance their overall experience.
• Accurately record all customer interactions in the CRM system for effective follow-up and reporting.
• Collaborate with team members to maintain exceptional service standards and improve customer experiences.
• Identify opportunities for service enhancements and contribute to the implementation of best practices.
• Stay informed about company products and services to provide accurate and useful information to clients.

Requirements

• Fluency in Dutch and English, both written and verbal.
• Previous experience in customer service or a similar support role is advantageous.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with a focus on customer satisfaction.
• Able to thrive in a fast-paced environment and manage multiple tasks effectively.
• Familiarity with CRM software and basic computer skills.
• Enthusiastic attitude and a commitment to providing outstanding customer service.

Benefits