FunctieomschrijvingJob description As a Network Engineer, you are part of a team that support and develop Tier1 ISP network across multiple platforms (Juniper, Cisco and Nokia) and 13 countries. Your main goal is to ensure stability of multi-terabit IP/MPLS core focusing in the integration with anti-DDoS systems. You have enthusiastic approach to understanding key technical areas. You want to grow and develop yourself professionally. Passion for cybersecurity and a desire to stay up to date on the latest threats and technologiesA Network engineer within Central Network Support (CNS) Team is defined by his ability to deal with complex network issues across multiple platform (Juniper, Cisco and Alcatel), focused on network security, DDoS protection, and threat intelligence, utilizing Netscout's Arbor solutions and his enthusiastic approach to understanding the key technical areas for which he is responsible and keep the network stable.The CNS team is the Advanced support team dealing with Corporate IP/MPLS Network, Anti-DDoS systems and escalations from different client affiliates or B2B customers.Main Responsibilities1. Maintain and operate IP NetworksTroubleshoot issues in a large scale IP networks like Aorta/NA4 running routing protocols like OSPF, ISIS, BGP and MPLS applications like L2VPN, L3VPN, 6PEFocuses on specialized expertise in Netscout Arbor solutions, including deployment, configuration, troubleshooting, and integration with other security systems. Inform and counsel superiors in a way that they can manage any major technical escalations related to IP networks in an appropriate way, and plan and decide in due time about any appropriate operational improvement measures that need to be takenwork within a team of engineers from different departments and vendorssupport his work with consistent and detailed documentation to a high qualitywork on trouble tickets, contributing high quality and useful information, picking up tickets properly and promptly, ensuring that updates are made with in SLAsChange management tasks like creation and approval of changes are also part of the responsibilities of a Network Engineer. Correlating and coordinating changes from different vendors and departments, making sure changes do not overlap and impact one another before approval/rejection, and ensuring management/vendors/departments are informedWork with the NMC to ensure that the appropriate alarms are generated from the networking equipment, with the correct severity and meta informationWork with the NMC to ensure that they prioritize and escalate issues/incidents when needed promptly and clearlyLiaise with vendors for incident and problem managementWork on shiftsCertify Junos, IOS and IOS-XR before deploymentMaintain and upgrade the Corporate International IP/MPLS network (Aorta)update, manage and use effectively the NMS and capacity planning tools such as Spectrum, Cacti, Observer, Rancid, ACS, Splunk, Nagios, Junos SpaceAnalyses network traffic, identifies threats, and develops security recommendations, often utilizing NetScout Arbor solutions for threat detection and analysis. FFound Linux and scripting knowledge2. Implementation supportIP network projects implementationBGP Peering implementationsArbor MO implementations3. GeneralTier-3 supportProvide guidance to tier-1 and tier-2 support engineersProvide support to client affiliate Tier-1 and Tier-2 support engineersProvide leadership on incident resolution and ensure management is communicated clearly and transparently.Update incidents tickets promptly with detailed information.Ensure data analysis is done rigorously and saved to ticket logs.Ensure relevant processes are followed (Problem resolution, Change control and others)Follow the change and Incident Management processKnowledge, Skills & Experience:Degree in Information Technology or Computer Science/Electrical EngineeringProven experience in telecoms and/or ISPExperience with NetScout Arbor solutionsJNCIE or CCIE certified and proven work experienceExperience with network automation using Ansible, Python network frameworksUnix/Linux OS experience, and PHP/Perl/PythonExperience in the telecom industry, with systems support, design or implementation related rolesExtensive knowledge of IP and networking protocols and basic scripting/programming skillsUsed to work with the Microsoft Windows and Office SuiteFluent in spoken and written EnglishGood interpersonal skills, able communicatorTeam playerExperience in multinational and multicultural environmentKey Measures:Availability of network and connectivity, can be measured by number of incidents arising from unavailability of network connectivity.Performance, resiliency and stability of the networkIncident, trouble and problem ticket resolution within agreed SLAsQuality of handled incidents and changesTimely implement projectsWorking Relationships and Team Working:Internal:Team Lead/Manager/Director – Day-to-day basisColleagues – Day-to-day basisCustomers/affiliates – Day-to-day basisExternalThird party suppliers - Ad hocAbout InfosysInfosys is a global leader in next-generation digital services and consulting. We enable clients in 50+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit to see how Infosys can help your enterprise navigate your next.All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer