Proactively monitor systems and infrastructure in scope (from network and infrastructure components, voice communication systems to mission critical systems).
Managing alerts raised by monitoring systems according to internal procedures.
Report, document and follow up incidents/tasks in the appropriate tools.
Perform scheduled health checks of IT components, scheduled contingency tests and disaster recovery exercises.
Review technical documentation and contribute to the on-going improvement of the working procedures.
Work autonomously in shifts in a 24*7 environment (shift rotation, on call, etc.)
Job Requirements
Professional skills and required qualifications:
Professional skills and required qualifications:
1+ year of experience in Networking specific Support (focus on Monitoring activities).
Good knowledge of network topologies (LAN/WAN) and operating experience in TCP.
Experience with networking monitoring tools and ability to efficiently troubleshoot monitoring alerts and identify root causes.
Good knowledge of Unix/Linux/Windows.
Experience with Ticketing Tools and standard Office applications.
Good understanding of infrastructure support.
Ability to strictly follow operating procedures and manuals, strong sense of customer service.
Ability to read, write and speak English is mandatory.
Ability to work in a shift work environment. Flexibility to cover shift changes with short notice.
For CSO SD (internal) - as this is a business critical role: Client will consider candidacy of SD team members that have shown strong growth and maturity, based on their onsite observations on (and not limited to): IT skills, understanding of CSO processes, very good integration to the team, flexibility, evolution capacity, etc.
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.What's next:Diversity & InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!About usWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.Key Points to Remember:* Legitimate job offers only follow interviews conducted with our hiring managers or clients.* We will never ask for payment at any stage of the recruitment process.Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.