Management assistant

Company Information

We are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world.  We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.



With an international team of over 1000 colleagues we work to create the ultimate customer experience not only for the drivers of our vehicles but in support of the retail and logistics organizations.

WE CARE for customers, they are part of our DNA.



Function Description

As a Management Assistant, you will play a key role in supporting two board members with daily operations, coordination, and administrative tasks. You are the go-to person for scheduling, logistics, communication across departments, and ensuring that everything behind the scenes runs smoothly. Your ability to manage priorities, adapt quickly, and maintain confidentiality is crucial to the success of the leadership team.



In this role you will support our two Board Members who are responsible for the the areas of Operations and Finance.



Tasks and Responsibilities

• Proactively manage and coordinate calendars for the board members, anticipating scheduling needs and resolving conflicts.


• Rearrange appointments and meetings efficiently to accommodate last-minute changes or urgent matters.


• Organize and facilitate meetings across multiple time zones, ensuring availability of participants and meeting rooms.


• Prepare accurate and comprehensive minutes for various meetings of the Board Member.


• Deal with all correspondence.


• Assist the Board Members in specific initiatives (ad hoc & ongoing projects) on request or proactively. Where necessary conduct research, suggest solutions and available options.


• Act as a central liaison between departments and senior leadership, ensuring seamless communication and follow-up on action items.


• Arrange domestic and international travel, including flights, hotels, transportation, etc.


• Coordinate off-site meetings, events, team workshops, and dinner arrangements, including catering and logistics.


• Prepare for guest visits by arranging visitor badges, Wi-Fi access, meeting room bookings, etc.


• Claim board member’s expenses and support budget-related administrative tasks.


• Place purchase requests and follow-up on approval and deliveries.


• Keep track of new joiners, leavers, and employee anniversaries.


• Help managers maintain and update mailing/distribution lists.


• Support onboarding and offboarding processes, including IT account setup and deletion, as well as requesting necessary equipment and tools.


• Organize gifts and flower orders for employees for special occasions.

What will you bring?

• Excellent organizational, planning, and multitasking abilities.


• Strong communication and interpersonal skills; professional demeanor and discretion are essential.


• Proficient with digital tools and systems, Microsoft Office Suite, and travel booking platforms.


• Proactive mindset with the ability to anticipate needs and solve problems independently.


• Fluent in English; additional language skills are a plus.

What do we offer?

You will join a multicultural, innovative, and informal international working environment with interesting conditions, both primary and secondary:

• A full-time year contract


• The salary range for a full-time position (40 hours) is between €2900,- and €4000,- gross per month depending on experience


• We work hybrid. This means that we combine working at the office and home


• 25 vacation days


• Holiday allowance: 8% of annual salary


• Competitive performance-based salary growth


• Company results oriented bonuses


• Transportation plan: lease-a-bike, free public transport, or contribution to fuel costs


• Collective health insurance at discounted rates


• Non-contributory pension plan


• If applicable, we offer a comprehensive relocation package

Becoming...One of Us

Is this the right job for you? Then upload your application documents including CV and letter of motivation, detailing your relevant experience and why you are passionate about this position via the link.



For data protection reasons, we do not accept applications by e-mail. Please use the link provided for your application.

To apply for this position, please click on the below link which leads to the application website where you can upload your CV and Letter of Motivation. The application deadline is Tuesday, October 14.

Our home base is the Mercedes-Benz Customer Assistance Center (CAC) Maastricht, which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective Mercedes-Benz customers. Beyond this responsibility, we also steer and further develop the global Customer Contact Centers (CCC) of Mercedes-Benz for After-Sales and Sales.



Employees from 42 different countries add diversity and enrich an organization dedicated to driving customer satisfaction and high performance and act as brand representatives ensuring that customers and business partners receive support in their own language at a consistently high level.

For 25 years, the Mercedes-Benz Customer Assistance Center aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues who contribute to the success of our company.