Interested in food? We help the world's food & beverage companies with their innovation. We are a global market research company based in the Netherlands, in a region that is a leader in food research and development. We are looking for someone to join our customer success team as a customer success analyst.
About the job
As a Customer Support Specialist, your mission is to ensure our clients receive timely, clear, and friendly assistance through calls and emails. You will be the first point of contact for client queries, helping them navigate our platform and ensuring they feel supported at every step.
About Innova Market Insights
INNOVA MARKET INSIGHTS is a global leader in market intelligence and business information serving the fun and fast-paced food and beverage industry. With three decades of experience Innova is a dedicated partner for industry leaders all around the world. The company is famous for trends, insights, and intelligence to build and sustain successful innovation. We work with the top 500 global food companies as well other industry players driving innovation in the sector.
Your responsibilities
Conducting thorough analyses using our database to extract valuable insights for our customers.
Effectively communicate findings and insights, transforming them into high quality presentations in accordance with corporate guidelines.
Respond to client queries via phone and email in a professional, timely manner.
Provide clear explanations, troubleshooting, and guidance on using our platform.
Escalate technical or complex issues to senior support or relevant departments when needed.
Gather and share client feedback with the wider team to improve processes and user experience.
Your Qualifications
Bachelor’s degree preferred (business, IT, food science, or related field).
1–2 years of customer support experience (SAAS or food industry a plus).
Excellent verbal and written communication and problem-solving skills.
Passion for delivering top-notch customer service.
Service-oriented mindset, patient and solution-focused.
Ability to multitask, organize and prioritize tasks.
Fluent in English
Able to work in a fast-paced environment with short deadlines
What we offer
Attractive compensation package.
Opportunities to learn, grow and develop your skills and work with the world’s largest leading companies and brands.
Opportunities for international travel: in Europe for tradeshows and on-site visits.
A rewarding and enjoyable experience where you grow professionally.
A company culture that promotes work-life balance.
Modern office with a collaborative open desk structure
A fully equipped on-site gym with changing facilities for colleagues.
The pension plan includes a 50% employer contribution.
25 vacation days + 2 extra days.
The possibility to purchase 10 extra days on an annual basis
One work-from-home day per week
8% holiday allowance
A diverse and international team with over 30 different nationalities.
Free onsite parking
Free snacks and drinks
Travel allowance