Dutch speaking tier 1 support agent

Patrique Mercier Recruitment FR is pleased to announce an opening for a Dutch Speaking Tier 1 Support Agent. This role is designed for individuals who have a passion for customer service and want to support our Dutch-speaking clients. As a Tier 1 Support Agent, you will serve as the first point of contact, assisting with inquiries and resolving issues efficiently.

• Manage incoming customer inquiries from Dutch-speaking clients via phone, email, and chat with professionalism and empathy.
• Troubleshoot basic technical issues, providing effective solutions or escalating as necessary.
• Communicate clear and accurate information regarding products, services, and company policies.
• Document all customer interactions and resolutions accurately in the support management system.
• Assist customers in understanding product features and provide helpful tips to improve their overall experience.
• Collaborate with team members to foster a culture of service excellence and enhance customer satisfaction.
• Stay updated on company offerings, industry changes, and service updates to provide informed support.

Requirements

• Fluency in Dutch and English, with excellent verbal and written communication skills.
• Prior experience in customer service or support roles is preferred.
• Strong problem-solving skills with a customer-first perspective.
• Ability to work effectively in a dynamic and fast-paced environment.
• Experience with support ticketing systems and CRM tools is a bonus.
• Detail-oriented with the capability to manage multiple tasks simultaneously.
• A proactive approach to customer service, demonstrating a genuine desire to assist clients.

Benefits