Dutch speaking customer experience representative

Patrique Mercier Recruitment FR is a prominent recruitment agency dedicated to connecting talented professionals with exceptional career opportunities in Greece. We are currently looking for a Dutch Speaking Customer Experience Representative to join our enthusiastic team. In this vital role, you will play a key part in delivering high-quality service to our Dutch-speaking customers, ensuring their experience with our company is both enjoyable and memorable.

• Serve as the main point of contact for Dutch-speaking customers, assisting them via phone, email, and chat channels.
• Respond to customer inquiries, resolve issues efficiently, and provide detailed information regarding our products and services.
• Maintain accurate records of customer interactions and feedback in our CRM system.
• Collaborate closely with internal teams to improve customer service processes based on feedback and insights.
• Stay informed about product knowledge and company policies to ensure accurate support is provided to customers.
• Participate actively in team meetings to share insights and strategies for enhancing customer satisfaction.
• Support the training and mentoring of new team members by sharing expertise and customer service best practices.

Requirements

• Fluency in Dutch and English, with excellent communication skills in both spoken and written formats.
• Prior experience in customer service is advantageous but not required.
• Strong analytical skills and a customer-oriented approach to problem-solving.
• Ability to engage effectively with customers from diverse backgrounds.
• Familiarity with CRM software and customer support applications.
• Excellent organizational skills and attention to detail.
• A collaborative mindset with a positive attitude and a commitment to providing outstanding customer service.

Benefits