Job Title: SAP Basis and IT Service Management Specialist
Hiring Location: Netherlands
Duration: 11-Months Contract
Working Mode: Fully Remote
MUST HAVE:
Technical Skills
Strong knowledge of IT Service Management, SAP Basis and SAP Applications Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers Working experience with SAP HEC, SAP S/4HANA or any other cloud solution. Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution Soft Skills
Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making Excellent communication skills (written and verbal) Understanding of escalation handling and procedures with customers while proactively working with internal teams towards arriving at a resolution Experience in working with cross-cultural and cross-functional teams or individuals Proficiency in English (Written and verbal), additional (local) languages are a plus/on top. E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages.
GOOD TO HAVE:
Technical Skills
Cloud architecture and IT technical infrastructure know-how Knowledge of/certification in one of Azure, AWS or GCP fundamentals Experience with Migration, Upgrade projects esp. on S/4H Cloud. Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus