Lead and coordinate the daily execution of shipments, ensuring high service levels through seamless communication with internal and external partners.
Manage and optimize the customer order book, ensuring accuracy, proactively resolving issues, and escalating risks when customer expectations are at risk.
Provide customers with clear, timely order and shipment visibility through effective systems, documentation, and standardized communication.
Execute and improve core supply chain operations including intercompany orders, order scheduling, data accuracy, product lifecycle transitions, scrapping, and inventory allocation.
Monitor and analyze key metrics (e.g., service levels, fill rate, aging inventory), and identify root causes and solutions to improve performance.
Partner with Customer Collaboration Managers to drive joint customer performance goals and act as backup in key customer-facing responsibilities, depending on your experience.
Drive continuous improvement by identifying bottlenecks, proposing smarter ways of working, and contributing to cross-functional improvement initiatives.
Leverage tools such as Excel and Tableau to interpret data, track trends, and support fact-based decision-making.
Do you want to play a pivotal role in ensuring our customers across Europe?Ready for your next step in an international environment?
2-3 years of experience in Supply Chain, Operations, Customer Service, or related fields in an international business environment.
Fluent in English; (French, Norwegian or another European language is a plus and Dutch is not required).
Proven ability to work in data-driven environments with strong Excel skills.
Experience working with retailers, distributors, or e-commerce players is advantageous.
Strong organizational skills and the ability to prioritize under pressure in a fast-paced environment.
Self-motivated, growth-oriented, and always looking to improve processes or service.
Hybrid working is possible (3 days at the office).