[Job Description]
Solve customer's pre-sale and after-sale questions through different channels.
Keep records of customer interactions, provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Identify and assess customers’ needs to achieve satisfaction
Follow communication procedures, guidelines and policies
[Job Requirements]
Dutch level: Native speaker or C1+.
English Level: Fluent listening, speaking, reading and writing skills.
Strong phone contact handling skills and active listening
Proficient in the use of Office software
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Ability to speak German/French is an advantage
Minimum MBO work and thinking level