Customer relationship manager

Werkgever:
Page Personnel
Regio:
Alphen aan den Rijn
 
Functieomschrijving

  • Manage RFQs, purchase orders, and order entry.

  • Handle post-order activities (e.g., date changes, expedites, order holds).

  • Collaborate with internal teams (Sales, Operations, Materials Management, Quality, Product Management) on pricing, delivery, and terms.

  • Resolve customer inquiries and complaints in a professional manner.

  • Develop and strengthen relationships with customers and key stakeholders.

  • Possible specialization: quoting or order fulfillment.

Are you accurate, efficient, and reliable?Do you like to work in a nice team?

Personal:


  • Proactive, solution-oriented, and customer-focused.

  • Strong time management and prioritization skills.

  • Collaborative, accountable, and eager to learn




Customer Service:


  • Excellent written, oral, and interpersonal communication skills.

  • Empathy and active listening.

  • Strong relationship-building and problem-solving abilities.

  • Organizational and follow-up skills.

  • Ability to work with CRM technologies and manage customer interactions (phone, live chat).




Requirements


  • Education: High school diploma required; 2 years of college preferred.

  • Experience: 2-5 years relevant work experience.

  • Knowledge of B2B customer service.

  • Proficient with ERP systems and CRM applications (e.g., Salesforce).

  • Strong data entry skills.




Additional Information


  • Fast-paced global work environment.

  • Company values: agility, integrity, intelligence, empathy.

  • Equal Opportunity Employer committed to diversity and inclusion.

  • Physical requirements: ability to sit/stand, use hands, vision, hearing, and speaking.


  • Contact Thomas van Boxtel - +31 6 83009319

 Kernwoorden