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Receptioniste – Locatie Klant
Functieomschrijving
Wij zoeken een gedreven professional met passie voor excellente klantenservice, sterke samenwerkingsvaardigheden en oog voor detail.
Als het gezicht van onze klant creëer je een centraal contactpunt voor medewerkers en vorm je de verbinding tussen de interne bedrijfsvoering en externe relaties. Je levert diensten van topkwaliteit en vertegenwoordigt de waarden van onze klant door jouw voorkomen, presentatie en gedrag.
Kerndoelen
Het positief vertegenwoordigen van onze klant door voorbeeldig professioneel gedragLeveren van efficiënte en proactieve service aan klant, medewerkers en bezoekersFungeren als rolmodel dat zowel JLL als de waarden van onze klant uitdraagtHoofdtaken Bezoekerservaring
Verwelkomen en begeleiden van bezoekers bij registratieInformeren over de status van afspraken/vergaderingenVoorzien in behoeften van bezoekers tijdens hun verblijfHandhaven van professionele uitstraling en houdingFungeren als informatiebron voor klanten en medewerkersInformeren van gastheren/gastvrouwen over bezoekersaankomstAssistentie bij bagage en garderobedienstenAanbieden van verfrissingen aan wachtende bezoekersOmgevingsbeheer
Onderhouden van ontvangst- en vergaderruimtes volgens hoogste standaardenEfficiënt verwerken en beheren van vergaderruimteboekingenRegelmatig controleren van ruimtes op netheid en gebruiksgereedheidToezicht houden op presentatie van gemeenschappelijke ruimtesWaarborgen van veiligheid in vergader- en bezoekersruimtesOperationele excellentie
Nauwkeurig registreren van bezoekers en uitgeven van passenSamenwerken met beveiligings- en facilitaire teamsOnderhouden van contacten met JLL en FM-teams voor consistente dienstverleningCoördineren van conferentieboekingen en speciale evenementenBeheren van dagelijkse Customer Experience en facilitaire coördinatieDragen van verantwoordelijkheid voor servicekwaliteit en klantervaringBijhouden en actualiseren van proceduredocumentatieVerzorgen van kwaliteitsrapportagesKlantenservice
Leveren van snelle, efficiënte service die verwachtingen overtreftMonitoren van klantfeedback en ontwikkelen van actieplannenOpbouwen van effectieve zakelijke relaties door inzicht in klantbehoeftenAfstemmen van servicedoelen op klantverwachtingenAanpassen aan veranderende behoeften door ontwikkeling van nieuwe oplossingenImplementeren van beveiligingsmaatregelenGezondheid en veiligheid
Registreren en rapporteren van ongevallen volgens bedrijfsproceduresNaleven van alle bedrijfsprocedures en werkinstructiesAdequaat reageren op bedrijfscommunicatie en -verzoekenWerklocatie en planning
Fulltime functie (5 dagen per week) op kantoorlocatieFlexibiliteit vereist voor korte perioden op andere locatiesMogelijke ondersteuning van andere EMEA-locaties indien nodigVereisten Ervaring
Minimaal 3 jaar ervaring in receptie/front-of-house, bij voorkeur in zakelijke of 5-sterren hotelomgevingBewezen staat van dienst in klantenserviceTechnische vaardigheden
Computervaardigheden met kennis van kantoorsoftware en boekingssystemenUitstekende schriftelijke en mondelinge communicatie (Nederlands als primaire taal)Sterke planning- en organisatievaardighedenPersoonlijke eigenschappen
Passie voor uitzonderlijke klantervaringenNauwkeurigheid en oog voor detailFlexibele, proactieve werkhoudingOplossingsgerichte instellingZelfstandig kunnen werkenTeamspeler die collega's ondersteuntUitstekende organisatie- en multitaskingvaardighedenKalme, professionele communicatie onder drukUitstekende telefoontechniek en interpersoonlijke vaardighedenDiplomatiek en tactvol in alle interactiesBedrijfsgerichte mentaliteitOpen voor nieuwe ideeën en werkwijzenDeze functie vereist te allen tijde een professionele verschijning in receptie-uniform en kan aanvullende taken omvatten zoals gevraagd door JLL of het management van onze klant.
Front of House Receptionist
Overall Objective
We're seeking a highly self-motivated professional with a passion for exceptional customer service, strong team collaboration skills, and meticulous attention to detail.
This role serves as the visible face of our client, creating a singular point of contact for employees while functioning as the primary interface between our client's internal operations and its clients. The successful candidate will deliver services to the highest standards while embodying our client's values through their appearance, presentation, and conduct.
Job Purpose
Represent our client in the most favorable light through exemplary personal and professional conductDeliver a highly efficient and proactive service to our client, its employees, and clientsEstablish reception services as a high-profile role model that reflects both JLL and our client's values, setting the tone for all who enter the premisesKey Responsibilities
Visitor Experience
Welcome and guide visitors through the registration processKeep visitors informed about their host/meeting statusAttend to visitor needs throughout their time on premisesMaintain professional appearance and demeanor at all timesServe as an information resource for clients and employeesAlert hosts to their visitors' arrival and ensure proper host collectionAssist with luggage and provide cloakroom services as neededOffer beverages to waiting visitors as appropriateEnvironment Management
Maintain reception areas, waiting spaces, and meeting rooms to the highest standardsProcess and manage conference room bookings efficientlyConduct regular checks of meeting rooms to ensure cleanliness and operational readinessMonitor all common areas and public spaces for cleanliness and presentationEnsure the security of conference rooms and visitor areasOperational Excellence
Register all visitors correctly and issue appropriate passesWork collaboratively with security and facilities management teamsLiaise with JLL and our client's FM teams to deliver consistent serviceCoordinate with facilities staff regarding conference bookings and special eventsManage daily Customer Experience within Reception and Facility coordinationTake full responsibility for service delivery and customer experienceMaintain and update procedural standards documentationProvide required quality data and reportingCustomer Service
Deliver prompt, efficient service that consistently exceeds expectationsMonitor customer feedback and develop appropriate action plansMaintain effective business relationships with clients through understanding their needsEnsure all service objectives align with client expectationsAdapt to changing customer needs by developing new products and systemsEstablish security controls for premises, materials, and resourcesHealth and Safety
Record and report all accidents according to company proceduresAdhere to all company procedures and work instructionsRespond to company communications and requests promptlyWork Location and Schedule
This is an on-site role requiring 5 days a week working in the advertised office locationWe require the person to display flexibility and be willing to travel to work at other sites for brief periods if requiredAdditional support may be required across other EMEA locations with noticeQualifications and Skills
Experience
Minimum 3 years' experience in Front of House/Reception, preferably in a corporate or 5-star hotel environmentProven track record of achievement in customer service rolesTechnical Skills
Computer literacy with proficiency in office software and booking systemsStrong written and verbal communication skills (English as primary business language)Excellent time management and organizational abilitiesPersonal Attributes
Passion for delivering exceptional customer experiencesMeticulous attention to detailFlexible, proactive approach to workProblem-solving mindsetAbility to work independently with minimal directionStrong team player committed to supporting colleaguesExceptional organizational skills with ability to multi-taskCalm, professional communication style under pressureExcellent telephone manner and interpersonal skillsDiplomatic and tactful in all interactionsBusiness-focused mindset with commitment to organizational successOpenness to new ideas, concepts, and practicesThis role requires presenting a professional appearance in reception uniform at all times and may include additional responsibilities as required by JLL or our client's management.
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Location:
On-site –Amsterdam, NLDIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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