User support officer

Werkgever:
EUROPEAN DYNAMICS
Regio:
The Hague
 
Functieomschrijving

Description

We currently have a vacancy for a User Support Officerfluent in English, to offer his/her services as an expert who will be based in The Hague, Netherlands. The work will be carried out either on the company’s premises or on-site at customer premises. In the context of the first assignment, the successful candidate will be integrated with the team of the company that will closely cooperate with a major client’s IT team on site.

Your tasks:

  • Providing first and second level ICT support for all users, including during stand-by duty;
  • Installing, upgrading, maintaining and decommissioning hardware and software;
  • Contributing to the regular ICT maintenance that takes place in the evenings and on weekends;
  • Testing new versions, releases and patches for hardware and software and providing recommendations on their implementation;
  • Assisting in the process of ordering of new IT equipment and initiating ICT-related purchases;
  • Performing asset management tasks, such as gathering and keeping detailed hardware and software inventory information.

    • Requirements

  • University degree in IT or relevant discipline, combined with minimum 3 years of relevant working experience in IT;
  • Experience with Microsoft Enterprise Software;
  • Experience operating a Service Desk in an office environment (not a call center);
  • Experience with testing new versions, releases and patches for hardware and software;
  • Excellent command of the English language.

    • Benefits

    If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference: (17015/05/2024).

    We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience.