Process enhancement:Implement improvements in processes, procedures, and systems within the Order Management TeamLeverage automation software and Electronic Data Interchange (EDI) to streamline operations
Goal Setting and Execution: Define team goals in accordance with the departmental goalsExecute the necessary steps to achieve these goals
Performance monitoring: Assign work areas and tasks effectively Monitor individual team performance to achieve established goals
Leadership and succession planning: Lead team leaders and team Senior members (currently 2 people)Recruit new team members when neededPlan onboarding and succession strategies
What you bring
HBO or Bachelor’s degree
At least a couple of years of experience in a similar position (for example, but not limited to: team lead in Customer Service)
Comprehensive understanding of Order to Cash process
Experience with SAP, or another ERP system
Excellent oral and written communication skills in English
What we offer
An international working environment, fueled by respect and a healthy work-life balance tailored to the business and team member’s needs
27 paid vacation days (based on fulltime contract) with option to purchase five additional days
This is mainly an on-site role
Commuting allowance of €0,23/km or an NS Business card subscription
A wide variety of internal trainings and development possibilities and a tuition program for external trainings
The opportunity to pro-actively work on your vitality and fitness
State-of-the-art facilities, including green areas, in-house restaurant and gym
Additional benefits, such as:Attractive pension scheme (your contribution at 4%, ours at 12%)€50 net monthly health insurance contributionTwo (paid) days per year dedicated to volunteering activitiesSeveral fun company events and meaningful initiatives organized throughout the year