We are seeking a highly organized and proactive Delivery Supervisor to oversee the efficient and timely delivery of whitegoods (e.g., refrigerators, washing machines, ovens) to our customers. The ideal candidate will lead a team of delivery drivers and installers, ensure excellent customer service, maintain safety and compliance standards, and optimize delivery operations to meet business objectives.
Key Responsibilities:
Team Leadership & Coordination
- Supervise and schedule a team of delivery drivers and installers.
- Conduct daily briefings, allocate routes, and monitor team performance.
- Provide training, support, and guidance to new and existing staff.
Delivery Operations
- Ensure timely and accurate delivery of whitegoods to customers.
- Oversee loading and unloading processes, ensuring proper handling to avoid damage.
- Coordinate with warehouse, inventory, and customer service teams to streamline operations.
Customer Service
- Handle customer escalations and delivery-related complaints professionally and promptly.
- Ensure deliveries are completed to a high standard, including installation (if applicable).
- Monitor customer satisfaction and implement improvements as needed.
Health & Safety / Compliance
- Ensure compliance with all safety regulations and company policies.
- Conduct vehicle and equipment checks to ensure roadworthiness and proper use.
- Maintain accurate delivery records and logs.
Performance Monitoring & Reporting
- Track KPIs such as on-time delivery, customer satisfaction, and delivery accuracy.
- Analyze delivery data and make recommendations for process improvements.
- Report any operational issues or risks to management promptly.
Requirements:
- Proven experience in delivery supervision or logistics, preferably in whitegoods or large appliances.
- Strong leadership and team management skills.
- Excellent organizational and time management abilities.
- Familiarity with routing and scheduling software/tools.
- Strong communication and customer service skills.
- Valid driver’s license (and potentially a commercial license depending on region).
- Ability to lift and handle large items safely.
- Knowledge of installation procedures is a plus.