Lead Specialist dsm-firmenich Delft

• Manage daily customer order activities while ensuring complete data accuracy
  
• Build and maintain strong relationships with customers in a proactive way
  
• Resolve issues independently using available tools, and escalate when necessary
  
• Drive continuous improvement initiatives to enhance service levels
  
• Share customer insights across teams to improve processes and anticipate future needs
  
• Lead assigned projects or initiatives (e.g., Key User for new systems)
  
• Ensure compliance with quality, safety, and complaint resolution standards
  

• Gross salary between €20.72 and €24.69 per hour
  
• Reimbursement of travel costs
  
• Hybride work possibilities
  
• Pension accrual via Manpower after eight weeks of work
  
• Free access to over 200 online trainings via the Manpower Academy
  
• Full-time job of 40 hours per week
  
• Temporary employment contract via Manpower
  

• Proficiency in SAP SD, dashboards, Excel, and PowerPoint
  
• Strong skills in crisis management and root cause analysis
  
• Availability of 40 hour per week
  
• Proven ownership mindset with focus on end-to-end execution
  
• At least three years of operational experience in customer service, supply chain, or logistics
  
• Ability to manage orders, solve issues, and use support tools effectively
  
• Solid communication and networking skills with a customer-first approach
  
• Fluent in English and German (spoken and written) because of job duties. Turkish is considered an advantage
  
• Relevant education in supply chain, logistics, or a related field
  

Contactgegevens
Bedrijfsnaam: Manpower
Contactpersoon: Robin van Loon
Adres: Diemerhof 16
Postcode/plaats: 1112XN Diemen
Telefoon: 088 282-8128
Email: sollicitaties@manpower.nl