Quality management internship | minor hotels

Werkgever:
nhow Amsterdam RAI
Regio:
Amsterdam
 
Functieomschrijving
Are you the ready to start this exciting and full-filling journey and to become our Quality Management Intern? – starting Feb/Mar 2025
Minor Hotels is a hotel owner, operator, and investor with a portfolio of more than 78,000 rooms in more than 530 hotels, resorts and hotel suites under the Anantara, AVANI, Oaks, Tivoli, Elewana, NH Collection, NH, nhow brand names. Today, Minor Hotels' hotel and wellness portfolio spans 55 countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. Minor Hotels is headquartered in Thailand. Hoofddorp is home to the head office for the Business Unit Northern Europe (BUNE). From this office, we ensure that our hotels in these countries can function optimally in the areas of Sales, Marketing, HR, and Finance.
What will you do?
We are committed to monitoring and refining the quality within our hotels. As the Quality Management Intern, you will be playing a key role in this process and working in different locations and on different quality projects, together with the different stakeholders such as the Quality teams and hotel directors. You contribute new ideas, support by starting up and implementing Quality-related projects, carry out hotel visits, and you support wherever you can.
Examples of what some of the projects/tasks our interns are involved with:
·       Creating a quality calendar for 2025 – this is a sort of action plan for all 115 hotels 1-2 key quality action point each month;
·       Creating Standard Operating Procedure (SOP) for the guest Stay-In App for each of the Minor brands in BUNE;
·       Creating the SOPs for the guest courtesy-calls in each of the brands;
·       Preparing site visits for all the team, including reaching out to the General Managers and preparing them for the visit, following up on the visits few weeks later;
·       Reviewing quality scores for each of the hotel in the BUNE and following up on those with the General Managers;
·       Visiting hotels and checking quality as either ‘known’ guest or as a ‘mystery’ guest
This is a very dynamic internship where you are constantly in action and on the move. You will be spending most of the Mondays in our head office in Hoofddorp, Tuesdays to Thursdays traveling cities of our Business Unit, and Friday in a home-office.


What’s in it for you?
  • A compensation of € 750 gross per month for all your hard work.
  • Free online & offline training organized by our own University. 
  • Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%.
  • Various discounts in (web)shops. 
  • Team building events, trips, and holiday parties.  
  • The opportunity to grow within our company worldwide.
  • Opportunity to learn about hotel operations from talking to General Managers
  • Amazing opportunity to enlarge personal network and to explore new places
What's in it for us?
  • Mastering English AND additional language such as Dutch or German;
  • You must be able to work independently and function alone;
  • You do not shy away from communicating and challenging the different stakeholders such as General Managers and other Directors;
  • You dare to step out of own comfort zone and explore new ways of doing things;
  • You can demonstrate having an eye for detail;
  • You master the MsOffice (Excel, Outlook, SharePoint) ;
  • You are enrolled for a Bachelor or Master’s in Hospitality of Facility Management;
  • This internship is required by your school and you can commit for at least 6 months.
 
Are you the one we are looking for? Apply now!
Minor Hotels Europe & Americas is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.
 
 
Bedrijfsomschrijving
Selva, a new Latin American restaurant is to set open its doors this summer. Located on the 24th floor of the iconic design hotel nhow Amsterdam RAI, Selva is another name for the Amazon, "the lungs of the earth"


Inspired by nature and natural elements, the interior of the restaurant is inspired by the colors, textures and patterns of the Amazon rainforest. Selva is characterized by organic shapes that 'flow' through the restaurant and the rivers of the Amazon basin. With an abundance of plants and earthy tones, the place feels lavish and vibrant.


Selva's menu is a journey of discovery through the diverse and tasteful cuisines of Latin America, with dishes inspired by flavors from Mexico, Peru and Brazil, among others. Guests can expect a range of different dishes from ceviche to grilled meats and seafood. The open kitchen and the visible charcoal grill enriches the flavors of the dishes and creates a memorable dining experience.


In addition to Selva, the new cocktail bar will also open in the same room on the top floor of the hotel and is named as Sonora. Sonora offers a wide selection of cocktails, with ingredients inspired by the flavors of the Amazon rainforest.
With its prime location on the 24th floor of nhow Amsterdam RAI, Selva and Sonora offer a breathtaking city views, making it an ideal destination for tourists as well as local. Selva covers 700 square meters, with a total of 137 place settings for the restaurant and 45 seating in the cocktail bar. There is also a large function room available.