As a Customer Service Agent, you are the first point of contact for our primarily English-speaking customers. You quickly address customer inquiries and logistical issues, coordinating daily with internal teams, the warehouse, carriers, and the customer.What will you do?
Maintain and strengthen relationships through daily contact with customers via phone, email, and online meetings.
Identify and resolve questions, complaints, or escalations in consultation with involved parties.
Ensure correct and timely administration, including the preparation of reports.
Analyze bottlenecks in processes and propose suitable solutions.
Monitor KPIs and actively contribute ideas for process improvements.
Do you live in the neighbourhood of Oud Gastel and are you ready to elevate customer satisfaction to the next level? Apply now and become a valuable link in our team! Sam is happy to speak with you.Functie eisenWat breng je meeYou have at least mbo+ or hbo working and thinking level.You have at least one year of experience in a similar position within the logistics sector.You are familiar with Microsoft Office, especially Excel holds few secrets for you.ArbeidsvoorwaardenWat krijg je er voor terug'<'li'>'A competitive salary between € 2,718.40 and € 3,550.00 depending on your work experience and educational background.'<'/li'>''<'li'>'A one-year contract with a view to a permanent position.'<'/li'>''<'li'>'25 vacation days, 40 ADV hours, and the possibility to buy or sell extra leave.'<'/li'>''<'li'>'Profit sharing of up to 3% in case of positive business results.'<'/li'>''<'li'>'Good pension scheme, travel allowance, and 8% holiday allowance.'<'/li'>''<'li'>'A phone and laptop.'<'/li'>''<'li'>'The opportunity to develop yourself through our Academy.'<'/li'>'
www.vacant.nl maakt gebruik van cookies. Klik hier voor meer informatie.
Sluiten
