As a Claim Manager, you will be a key figure in overseeing both incoming and outgoing claims across advanced shipbuilding programs. Working closely with cross-functional internal teams—and occasionally external parties—you'll be instrumental in shaping strategies to prevent disputes and resolve existing ones effectively. In this capacity, you will own and refine the tools and procedures used for claim handling, operating as a strategic advisor, coordinator, and driver of progress. You will also be directly involved in the resolution of specific claims, supporting case owners with practical advice, critical review, and documentation control. This role plays a crucial part in ensuring smooth operations in a high-stakes, technically complex maritime environment.
Key Responsibilities
Coordinate claim management activities among suppliers, clients, and internal departments, aligning with procurement, legal, project delivery, and subcontracting teams. Handle claims from initiation through resolution, ensuring timely involvement of key internal stakeholders. Offer tactical guidance during negotiations with clients and vendors, safeguarding the organization’s financial and contractual interests. Identify claim-related risks and improvement areas early, helping to strengthen organizational readiness and mitigation strategies. Gather and validate documentation from internal contributors to compile comprehensive and accurate claim dossiers. Manage and enhance the systems and procedures used for tracking and reporting claims, and contribute to organizational learning through feedback loops and training.
5 to 10 years of experience in claim or contract management, ideally in complex industrial sectors such as naval construction, offshore engineering, or defense. A university degree (bachelor’s or master’s) in law, engineering, business administration, or a closely related field. Deep knowledge of contract law, claims frameworks, and negotiation techniques, alongside fluency with relevant claim management platforms or databases. Proven ability to identify commercial and legal risks, and implement strategies to mitigate and manage claims proactively. Excellent negotiation, communication, and stakeholder management skills across multicultural and cross-functional environments. Fluency in both Dutch and English is mandatory; knowledge of German or other European languages would be a distinct advantage. Willingness to travel occasionally to project or supplier locations, depending on project demands. Solid professional references are required, as a background check will be conducted due to the nature of the work. Only candidates holding full EU citizenship and a valid EU passport can be considered. Due to security regulations tied to the defense sector, candidates with dual or non-EU nationalities or only work permits are not eligible.
Nouvall Engineering Services is specialized in project support for the (petro) chemical, IT and maritime industry. We provide expertise in the field of Engineering, Project Management, Maintenance, Shutdowns, Construction and Safety.
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Contactgegevens
Bedrijfsnaam: Nouvall Engineering Services B.V.
Contactpersoon: Vincent ten Have
Adres: Oostelijk Bolwerk 7
Postcode/plaats: 4531 GP Terneuzen
Telefoon: +31 (0) 613 17 12 17
Email: vth@nouvall.com